1. About Our Products
Q1: What types of products do you sell?
We specialize in the sale of watches and related timepiece products. Our offerings focus on functional design, quality craftsmanship, and everyday usability, suitable for different styles and occasions.
Q2: Are the watches new and unused?
Yes. All watches sold through our website are brand new, unused, and carefully inspected before shipment to ensure they meet our quality standards.
Q3: Do the watches undergo quality inspection before shipping?
Yes. Each watch is inspected prior to shipment to check appearance, basic functionality, and packaging condition. This process helps reduce the risk of receiving defective or damaged items.
Q4: Are product images exactly the same as the actual items?
We make every reasonable effort to display accurate product images and descriptions. However, slight differences in color or appearance may occur due to lighting conditions, photography, or screen display settings.
2. Orders and Payments
Q5: How do I place an order?
You can place an order directly through our website by selecting your desired product and completing the checkout process according to the instructions provided.
Q6: Can I change or cancel my order after placing it?
Order changes or cancellations may be possible if the order has not yet been processed or shipped. Please contact us as soon as possible via email with your order details. Requests received after shipment may not be accommodated.
Q7: Will I receive an order confirmation?
Yes. Once your order is successfully placed, an order confirmation will be issued. This confirms that your order has been received and is being prepared.
Q8: What happens if a product is out of stock?
If a product becomes unavailable after your order is placed, we will contact you via email to discuss available options, which may include a replacement, waiting period, or refund.
3. Shipping and Delivery
Q9: Where do you ship from?
Orders are shipped from our operational location in China.
Q10: Do you offer international shipping?
Yes. We offer shipping to multiple destinations, subject to logistics availability and applicable regulations.
Q11: How long does shipping take?
Shipping times vary depending on destination, shipping method, customs procedures, and carrier performance. Estimated delivery times are provided for reference only and are not guaranteed.
Q12: How can I track my order?
If tracking is available for your shipment, tracking information will be provided once the order has been dispatched. Tracking updates depend on the carrier’s system.
Q13: What should I do if my package is delayed?
Delays may occur due to customs clearance, weather conditions, or carrier issues. If your shipment experiences an unusually long delay, please contact us via email with your order information.
4. Customs, Duties, and Taxes
Q14: Will I need to pay customs duties or import taxes?
For international shipments, customs duties, taxes, or import fees may apply depending on your local regulations. These charges are the responsibility of the recipient.
Q15: Do you declare the value of goods accurately?
Yes. All shipments are declared truthfully in accordance with applicable laws and regulations.
5. Returns and Refunds
Q16: What is your return policy?
We accept returns under certain conditions, such as product defects, shipping errors, or items not matching the description. Returns must meet eligibility requirements and follow the return procedure outlined in our Return and Refund Policy.
Q17: How do I request a return or refund?
To request a return or refund, please contact us via email with your order number, reason for the request, and supporting photos or videos if applicable.
Q18: Who is responsible for return shipping costs?
Responsibility for return shipping costs depends on the reason for the return. Details are outlined in our Return and Refund Policy.
Q19: When will I receive my refund?
Approved refunds are processed after the returned product passes inspection. The time required for funds to appear depends on the original payment method and payment provider.
6. Product Use and Care
Q20: Are the watches water-resistant?
Water resistance varies by model. Please refer to the specific product description and avoid exposing the watch to water beyond its rated resistance.
Q21: Can I adjust the watch strap myself?
Some straps can be adjusted by the user, while others may require professional tools. Improper adjustment may cause damage and is not recommended.
Q22: What should I do if my watch stops working?
If your watch stops functioning under normal use, please contact us via email with a description of the issue and relevant photos or videos for assessment.
7. Warranty and After-Sales Service
Q23: Do your watches come with a warranty?
Certain watches may include limited warranty coverage for manufacturing defects. Warranty terms vary by product and do not cover normal wear, misuse, or accidental damage.
Q24: How do I submit a warranty claim?
Warranty claims should be submitted via email with proof of purchase and a description of the issue. Supporting images or videos may be required.
8. Customer Service
Q25: How can I contact customer service?
All customer service inquiries should be sent via email.
Contact Email:
liuyazhuo2026@163.com
Q26: How long does it take to receive a response?
Response times may vary depending on inquiry volume and complexity. We aim to respond within a reasonable timeframe.
Q27: What languages does customer service support?
Customer service communication is primarily handled in English to support international customers.
9. Account and Privacy
Q28: Is my personal information secure?
We take reasonable measures to protect customer information. Personal data is handled in accordance with our Privacy Policy.
Q29: Do you share my information with third parties?
Customer information is shared only when necessary to fulfill orders or comply with legal obligations, as outlined in our Privacy Policy.
10. General Questions
Q30: Can policies change over time?
Yes. Our policies, including shipping, returns, and services, may be updated periodically. The most recent version published on the website will apply.
Q31: What should I do if I have a question not listed here?
If your question is not covered in this FAQ, please contact us via email, and we will be happy to assist you.
Contact Information
Email:
liuyazhuo2026@163.com
Company Address:
No. S-1183, Mengxin E-Commerce Incubation Park
Building 29, Liping Community
Sajing Subdistrict
Xingyi City, Qianxinan Buyi and Miao Autonomous Prefecture
Guizhou Province, China