Thank you for purchasing our watch products. We are committed to providing high-quality timepieces and a transparent, fair, and customer-oriented return and refund process. This Return and Refund Policy outlines the terms, conditions, procedures, and limitations applicable to returns, exchanges, repairs, and refunds for products purchased through our website.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms of this Return and Refund Policy. If you do not agree with any part of this policy, please refrain from making a purchase.
1. Company Information
This website is operated by a company engaged in the sale of watches and related accessories.
Company Address:
No. S-1183, Mengxin E-Commerce Incubation Park
Building 29, Liping Community
Sajing Subdistrict
Xingyi City, Qianxinan Buyi and Miao Autonomous Prefecture
Guizhou Province, China
Contact Email:
liuyazhuo2026@163.com
All return, exchange, and refund requests must be submitted through the email address listed above.
2. Scope of This Policy
This Return and Refund Policy applies to:
- All watch products sold through this website
- Domestic and international orders
- Standard purchases, promotional purchases, and discounted items unless otherwise stated
This policy does not apply to products purchased from third-party platforms, distributors, or resellers not operated directly by us.
3. Definitions
For the purposes of this policy:
- “Product” refers to watches and related accessories sold on the website.
- “Customer”, “you”, or “your” refers to the purchaser.
- “We”, “us”, or “our” refers to the website operator.
- “Return” means sending a purchased product back to us.
- “Refund” means reimbursement of the purchase price under eligible conditions.
- “Exchange” means replacing a returned product with another eligible product.
4. General Return Eligibility
To be eligible for a return or exchange, all of the following conditions must be met:
- The return request must be submitted within the applicable return period
- The product must be unused and unworn
- The product must be in original condition
- All original packaging, accessories, manuals, tags, and protective films must be intact
- Proof of purchase must be provided
- The product must not fall under any non-returnable category
Failure to meet any of these conditions may result in rejection of the return request.
5. Return Timeframe
5.1 Standard Return Period
Customers may request a return or exchange within 7 to 14 calendar days from the date of receipt, subject to the specific product type and applicable laws.
The return period begins on the day the product is delivered, as confirmed by the logistics tracking record.
5.2 Late Returns
Return requests submitted after the applicable return period may be denied. Exceptions may be considered only in cases involving verified quality defects or shipping errors.
6. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Watches that show signs of wear, use, or adjustment
- Products damaged due to misuse, negligence, or improper handling
- Products altered or repaired by unauthorized third parties
- Items missing original packaging or accessories
- Clearance or final-sale items (unless defective)
- Products damaged after delivery due to customer actions
7. Acceptable Reasons for Return
Returns may be accepted under the following circumstances:
7.1 Product Quality Issues
- Manufacturing defects
- Functional malfunctions not caused by user error
- Material or workmanship defects
7.2 Shipping Errors
- Incorrect product sent
- Missing items
- Product damaged during transit
7.3 Product Not as Described
If the received product significantly differs from the product description displayed on the website.
8. Unacceptable Reasons for Return
Returns may be rejected for the following reasons:
- Change of mind after use
- Minor color differences due to screen display variations
- Normal wear and tear
- Personal preference dissatisfaction
- Damage caused by water exposure beyond rated resistance
9. Return Request Procedure
To initiate a return or exchange, customers must follow the steps below:
- Send a return request email to liuyazhuo2026@163.com
- Include order number, product name, and reason for return
- Attach clear photos or videos (if applicable)
- Await return authorization instructions
Returns sent without prior authorization may not be accepted.
10. Return Shipping Responsibilities
10.1 Customer-Initiated Returns
If the return is due to personal reasons or non-defective issues:
- The customer is responsible for return shipping costs
- Original shipping fees are non-refundable
10.2 Company-Fault Returns
If the return is due to a verified product defect or shipping error:
- Reasonable return shipping costs may be covered
- Evidence may be required before approval
11. Inspection and Verification
All returned products are subject to inspection upon receipt. We reserve the right to:
- Verify product condition
- Confirm reported issues
- Reject returns that fail inspection
Inspection typically takes several business days after receipt.
12. Refund Policy
12.1 Refund Eligibility
Refunds may be issued if:
- The return is approved
- The product passes inspection
- All policy conditions are met
12.2 Refund Amount
Refunds may include:
- Product purchase price only
Refunds do not include:
- Original shipping fees
- Customs duties or taxes
- Payment processing fees (if applicable)
12.3 Refund Method
Refunds are issued to the original payment method whenever possible. Processing time may vary depending on the payment provider.
13. Exchange Policy
13.1 Exchange Conditions
Exchanges may be approved if:
- The product is eligible for return
- Replacement stock is available
13.2 Exchange Shipping
- Exchange shipping arrangements will be communicated upon approval
- Additional costs may apply depending on circumstances
14. Warranty-Related Returns
Some products may be covered by a limited warranty against manufacturing defects.
Warranty coverage does not include:
- Battery depletion
- Normal wear and tear
- Water damage beyond rating
- Improper use
Warranty claims must be submitted via email with supporting evidence.
15. International Orders
For international orders:
- Customs duties and import taxes are non-refundable
- Return shipping times may vary
- Delays caused by customs are not our responsibility
Customers are responsible for compliance with local import regulations.
16. Damaged or Lost Returns
We are not responsible for returned items lost or damaged during transit. Customers are advised to use trackable shipping methods.
17. Partial Refunds
Partial refunds may be issued if:
- Returned items show minor damage
- Packaging is incomplete
- Accessories are missing
The refund amount will be determined after inspection.
18. Fraud Prevention
We reserve the right to refuse returns or refunds if fraudulent behavior is suspected, including but not limited to:
- Repeated unreasonable return requests
- False claims
- Abuse of return policy
19. Processing Time
- Return review: several business days after receipt
- Refund processing: varies by payment method
- Exchange shipment: subject to stock availability
20. Policy Updates
We reserve the right to update this Return and Refund Policy at any time. Updated versions will be posted on the website with a revised effective date.
21. Governing Principles
This policy is established to ensure fairness, transparency, and protection for both customers and the business.
22. Contact Information
For all return, exchange, or refund inquiries, please contact:
Email:
liuyazhuo2026@163.com
Company Address:
No. S-1183, Mengxin E-Commerce Incubation Park
Building 29, Liping Community
Sajing Subdistrict
Xingyi City
Qianxinan Buyi and Miao Autonomous Prefecture
Guizhou Province, China