Thank you for shopping with COOKING NOOK LLC. We are committed to delivering your badminton equipment and accessories safely, promptly, and reliably. Please review our shipping policy below for details regarding order processing, shipping times, and delivery.
1. Order Processing
- All orders are processed within 1–2 business days (excluding weekends and holidays)
- Orders placed after 3:00 PM PST will be processed on the next business day
- You will receive a confirmation email with a tracking number once your order has shipped
🇺🇸 2. Domestic Shipping (United States)
We currently offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free on orders $49+ |
| Expedited Shipping | 2–3 business days | $9.95 flat rate |
| Express Shipping | 1–2 business days | $19.95 flat rate |
Note: Delivery times may vary based on location, weather, or carrier delays.
3. International Shipping
We ship to select international countries.
Shipping fees and estimated delivery times will be calculated at checkout.
Please note:
- International customers are responsible for customs duties, VAT, or import taxes where applicable
- Delivery times may vary depending on the destination country and customs clearance
4. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses
- Certain large or heavy items (e.g., court equipment) may be excluded from international shipping or may incur additional fees — we will contact you prior to dispatch if this applies
5. Lost, Delayed, or Damaged Packages
If your package is lost, delayed, or arrives damaged:
- Contact us within 7 days of the expected delivery date
- Provide your order number and any relevant tracking information
- We will work with the carrier to resolve the issue or offer a replacement/refund
6. Tracking Your Order
You will receive an email with tracking information once your order is shipped.
You can also log into your account at https://cookingnook.cc to check order status.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
We are not liable for:
- Delays or losses caused by incorrect addresses
- Additional shipping charges required for resending orders